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Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in Connecticut. Trades sales require a signed Connecticut resale form and tax id number.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged once inventory is confirmed. Items with then ship in 1 to 5 days. Made to order items are charged up front as they are not returnable and drop ship directly to you--ship times will vary based on the manufacture (see item detail for time frame).